HELP
Support
Email skythorndigital@gmail.com. If you are reporting a technical problem, include your device, operating system version and app version where possible.
Common questions
How do I reset my progress?
Open Settings from the home screen, then choose Reset all progress. This permanently deletes your answers, mastery bands and session history on that device and cannot be undone.
Why does my mastery show ‘not enough data’?
Each area requires a minimum number of answered questions before a band is reported. Until that point the app shows how many further answers are needed rather than estimating a level from only a few questions.
What do I get for free, and what do I pay for?
Free access includes the reference section and a reusable Quick 10 sample for NEC3 and NEC4. Ongoing access (£34.99) unlocks the complete audited question bank and all paid features on an ongoing basis. 3-Month Intensive (£16.99) unlocks the same paid features for three months. Neither option renews automatically.
Does it renew automatically?
No. Ongoing access is a single non-consumable purchase. 3-Month Intensive is one payment for three months of full access. It does not renew automatically and there is nothing to cancel.
I have changed phone. How do I recover my purchase?
Open Settings and choose Restore Purchases. Use the same App Store or Google Play account used for the original purchase.
Does my progress sync between devices?
No. There is no ClauseReady account, so learning progress is held per device. Eligible paid access can be restored using the store account used for the purchase.
Which contract does it cover?
The NEC3 and NEC4 Engineering and Construction Contract. You can switch between editions and the learner-facing questions and reference material follow your selection.
I think a question is wrong.
Please tell us. Include the wording or a screenshot, the answer you expected and your reasoning. A credible accuracy challenge is reviewed before the question is allowed to remain in the release bank.
Can I use this to resolve something on a live project?
ClauseReady is a learning tool, not project-specific advice. Work from the actual contract documents in force on the project, including Contract Data and amendments, and obtain professional advice where appropriate.
Does the app work offline?
The learning content, practice sessions and local progress work offline. An internet connection is required for purchase and restore checks, and release builds may also check Expo for compatible app-content updates when the app launches.
Reporting a content error
If an answer looks wrong, ambiguous or over-simplified, send it to us. Content is quarantined when a credible challenge cannot be resolved confidently. The aim is a smaller reliable bank rather than keeping a question simply to preserve a headline count.
Accessibility
The app uses standard accessibility labels for VoiceOver and TalkBack. If something is difficult to use with assistive technology, please report it so it can be corrected.